Pharmacy teams are good at taking care of patients. The problem is how little time they actually get to do it. Every co-pay call, every delivery to coordinate, every intake form filled out by hand - these are hours that could go somewhere else.
This month, the Foundation Health team shipped new capabilities to address these problems:
- Guide pharmacy teams through smarter, more complete patient onboarding
- Automate high-volume patient touchpoints with Paige AI, from co-pay confirmations to delivery scheduling
See how each update works and what it could mean for your team, or book a demo to see Paige AI in action.
Guided Onboarding Workflows
Missing information at intake creates delays that compound. Our new guided onboarding walks technicians through a dynamic set of questions at the point of intake, from clinical history to shipping preferences, so every critical detail is captured accurately the first time.
More consistency across teams. Better experience for patients and staff.
Coming soon to specialty pharmacy teams
Voice AI: Handling the Calls So Your Team Doesn't Have To
Routine patient calls such as co-pay confirmations and delivery scheduling are necessary, but they don't need to be manual. This month, Paige expanded its Voice AI capabilities to handle both.
Automated Co-pay Confirmations Paige now proactively calls patients to confirm co-pay amounts before dispensing, reducing delays and eliminating manual follow-up for every prescription.
Delivery Logistics Coordination Paige's outbound calling manages medication delivery scheduling end-to-end, coordinating directly with patients without tying up your pharmacy phone lines.
Your team stays focused on the patients who actually need them.
Now available for specialty pharmacies
Every update we ship is designed with the same goal in mind: give pharmacy teams the automation they need, so they can spend more time on the patients and clinical decisions.
Questions about this month's updates or what's coming next? We'd love to hear from you.