MSOT Queue Automation
Keep specialty prescriptions in your health system pharmacy network
Capture more, lose fewer, without adding headcount.
How It Works
Intelligent specialty prescription routing
Our AI-powered solution automatically performs benefit investigations, identifies the optimal fulfillment pharmacy, automates communication to patients, and routes specialty prescriptions accordingly. For Epic users, automation initiates the moment a provider signs the order, working directly within the MSOT Queue. For Cerner users and other workflows, we capture prescriptions from signed orders, referrals, and inbound requests into a unified intake queue.
Order Activation
Automation initiates the moment a provider signs the order — working within Epic’s MSOT Queue or through a unified intake workflow for Cerner and other EHRs.
Benefits Investigation
Retrieves patient demographics, medications, coverage, and preferred pharmacy via FHIR APIs, then executes benefit verification and real-time test claims.
Dynamic Routing
Routes each prescription to the appropriate dispensing pharmacy based on configurable system logic and your existing workflows.
Communication & Documentation
Engages patients via automated SMS or VoiceAI and writes routing status back into the EHR for full visibility and transparent documentation.
Capabilities
Full lifecycle specialty management
Instant Activation
Initiates specialty prescription intake the moment a provider signs the order. In Epic directly through the MSOT Queue, and in Cerner through a centralised intake workflow that captures orders and referrals automatically.
Smart Benefits Investigations
Retrieves patient demographics, medications, coverage, and preferred pharmacy via FHIR APIs, and executes benefit verification and real-time test claims.
Dynamic Routing
Routes each prescription to the appropriate dispensing pharmacy based on configurable system logic or your existing workflows.
Automated Patient Communication
Engages patients via automated SMS or VoiceAI, as well as outreach tasks, to support patient education, routing confirmation, and exception handling when needed.
Full Visibility
Writes routing status back into the EHR for transparent documentation, real-time visibility into intake status, routing decisions, next actions, and handoffs.
Impact
What this means for you
For the Health System
Increased specialty prescription capture rates
Reduced prescription leakage across sites and pharmacies
Improved financial performance through higher capture rates
Fewer manual handoffs and faster specialty patient onboarding
No disruption to provider workflows, routing and status updates remain inside the EHR
Streamlined intake and routing operations
Why Foundation Health
Why us
- Built natively for Epic
- MSOT Queue Automation works directly within your existing EHR workflows.
- Configurable to your health system
- Routing logic adapts to your existing pharmacy network, system structure, and workflows.
- Backed by decades of industry experience
- Our team has over 20 years of combined experience building TruePill, the world’s first digital pharmacy platform.