Patient Communication
Automate patient outreach across the pharmacy journey
Handle high-volume routine outreach with VoiceAI and automated SMS — triggered automatically by prescription events, with structured summaries routed back into your pharmacy workflows.
How It Works
Automated outreach at every touchpoint
Our VoiceAI and automated SMS platform handles the high volume of routine outreach across the prescription journey. Triggered automatically by prescription events — whether in an EHR, pharmacy management system, or digital health platform — outreach is initiated without manual intervention. Every interaction generates structured summaries and transcripts, with tasks routed back into pharmacy workflows for follow-up and oversight.
Event Trigger
Outreach is triggered automatically by prescription events in your EHR, pharmacy management system, or digital health platform.
Patient Outreach
VoiceAI or automated SMS contacts patients for refill readiness, adherence follow-ups, and routine inquiries.
Interaction Capture
Structured summaries and full transcripts generated automatically from every patient interaction.
Workflow Routing
Tasks and action points routed back into pharmacy workflows for pharmacist follow-up and oversight.
Capabilities
Intelligent patient engagement
Refill Check-ins
Contacts patients to confirm refill readiness and consent, captures adverse side effects, checks therapeutic benefit, and assesses medication adherence.
Improve Adherence
Schedules outreach to patients with identified adherence issues, discovers reasons for medication gaps, suggests actions for reminders and auto-refill enrolment, and summarizes call details for pharmacist review.
Reduce Operational Burden
Answers live queries about prescription and fill status, places order requests from patients, and hands over to an in-person pharmacist when needed.
Flexible Outreach Scenarios
Supports copay authorization, delivery scheduling, insurance updates at plan year start, and new patient onboarding.
Impact
What this means for you
For the Health System
Improved patient adherence rates through consistent, timely outreach
Reaches patients in fewer attempts vs 4–5 tries with manual calling
Scales outreach volume without adding FTEs
Reduced prescription abandonment and treatment interruptions
Better patient experience and satisfaction
For Pharmacy Operations
Fewer outbound calls for your pharmacy team to manage
Less time spent answering routine queries
Full call transcripts and structured summaries automatically generated
For Pharma Manufacturers
Higher adherence rates through consistent, timely outreach across the full patient journey
Fewer patients lost to refill drop-off or treatment interruption
Outreach scales with prescription volume without adding headcount
For Health Plans / Insurers
Consistent member outreach that improves adherence rates and reduces gaps in therapy
Automated refill and copay communications reduce member services call volume
Scales across large member populations without adding headcount
Why Foundation Health
Why us
- Workflow-embedded
- VoiceAI integrates directly into your pharmacy operations and EHR workflows — triggered by prescription events automatically, with no manual coordination required.
- Flexible communication infrastructure
- Supports SMS, VoiceAI, IVR integrations, and configurable escalation to human agents when patients need more support.
- Part of a connected platform
- Designed to work alongside Digital Front Door, Refill Automation, and MSOT workflows — so patient outreach is coordinated across your entire pharmacy operation, not siloed.